Check your Big Lots rewards three ways: use the mobile app, log into biglots.com, or ask a cashier in-store. All three show your points balance. The app is the fastest option and often surfaces personalized offers. Sign in to your account or give your phone number at the register to see what you have.
The mobile app gets you there fastest. Download it, sign in, and tap Rewards to see your balance and available coupons right away. You'll also spot personalized offers that rotate weekly — worth a look before you head to the store. The website works the same way. Log into biglots.com, open your account dashboard, and your rewards are sitting right there. In-store checking is slower, but it's a solid backup if you forgot your login or your phone is dead. A cashier can scan your loyalty card or type in your phone number to pull up your balance at the register. Most regular shoppers check the app two or three times a month to time purchases around point thresholds — like waiting until they hit 200 points before buying a big-ticket item.
Check your balance before any large purchase. Buying furniture, appliances, or stocking up for a holiday? Those categories move fast and cost more, so knowing exactly where your points stand can change what you decide to buy — or when. A lot of shoppers pull up the app right before Thanksgiving or Christmas to stack available coupons on top of sale prices. After you spend $100 or more, check back within a couple of days to confirm your points actually posted. Occasionally they lag. And here's one most people miss: check right before your account anniversary. Big Lots runs bonus point events periodically, and anniversary rewards don't always come with a loud reminder. If you're not watching, that balance can expire before you use it.
Most people think rewards vanish overnight. They don't. Your points stick around as long as you buy something at least once every 12 months, so occasional shoppers won't lose anything. Another myth: you have to manually apply rewards at checkout. Wrong. Your app or loyalty card handles that automatically when you scan at the register. No extra work. And this one surprises people: checking your balance doesn't eat up your rewards or flag anything on your account. Looking at your points is totally passive. You could check ten times a day and nothing changes.
Start by logging out completely, then log back in. If that doesn't fix it, delete the app and reinstall the latest version from your app store — outdated versions glitch more than people expect. While you sort it out, call 1-800-BIG-LOTS or stop by the customer service desk in-store to check your balance the old-fashioned way.
Yes — sale and clearance items both count toward your points. The main exceptions are gift cards and a small number of excluded items that Big Lots lists in the program terms. If you're ever unsure whether a purchase posted, your receipt will show the points earned, and the app confirms it within a day or two.
Yes. Any cashier can look up your balance using your phone number or by scanning your loyalty card — no login needed. That said, creating a free online account opens up the app and website, which are dramatically faster and let you track offers between store visits. If you shop Big Lots more than once or twice a year, the account is worth the two minutes it takes to set up.